PrivacySupport: Loop Teams
Help for the people on a LOOP team and the owners who run them.
Getting started
Team Member: open the app, tap Team Member, and hold your phone near your LOOP card. Then enter your email and the 6-digit code we send to it. That card is now yours.
Owner: open the app, tap Management, and enter your setup key. Then enter the email you want to use and the 6-digit code we send to it. Your dashboard opens with your team already there.
Finding your setup key
Your setup key looks like LOOP-XXXX-XXXX. It is on your receipt email and in the text we sent after you ordered. Each key works once. If you lost it, email support@westcoastloop.com from the phone number or email on your order and we will send a new one.
Forgot which email your shop uses
Email support@westcoastloop.com from the phone number or email on your order, and we will tell you which email signs in to your shop.
Signing in on a new phone
Install Loop Teams, tap the same door you used before (Team Member or Owner), and sign in with the same email. A code comes to it, and everything you had is there.
Your places
If you run one shop and work at another, or hold cards at two shops, they all show under Your places. Tap one to switch. To add another, tap Add a place.
Deleting your account
In the app, open your profile (or your account in Owner View) and tap Delete My Account. Without the app, email support@westcoastloop.com from the address you sign in with, and we will delete it within 30 days. More in our privacy policy.
Privacy
What we keep and why: Loop Teams privacy policy.
Contact us
Email support@westcoastloop.com. A real person reads it, usually the same day.
Questions about any of this? Email support@westcoastloop.com. A real person answers. westcoastloop.com